Terms of service

The service

The platform lets you request and manage scheduled home medical services, communicate with the care team and access your own medical documents. A booking request becomes an appointment only after the team confirms it.

Not an emergency service

Do not use the platform for medical emergencies. In an emergency call 112 immediately.

Your account

• Provide accurate information and keep it up to date.
• Keep your password and passkey device confidential; tell us immediately if you suspect unauthorised access.
• You may add people in your care (for example a parent) and book for them. You confirm that you act with their agreement or as their legal representative and that you give them the information about their data; their medical information only becomes accessible after the clinic verifies the authorization they signed.
• Partner care homes use the platform under their contract with the clinic, through the personal account of their responsible person; the account is not lent to anyone else.

Prices

Displayed prices are base prices. Travel costs and any additional materials or investigations are confirmed before the visit.

Fair use

Do not try to access other people’s data, bypass security measures or use the platform for anything other than your own care or the care of the people in your care.

Personal data

Personal data processing is described in the privacy notice.

Governing law

These terms are governed by Romanian law. Your rights as a patient and consumer are not affected.